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DisKURSO_IMJR-Journal-TemplateEffective Maternal Health Care Service Delivery as Observed by Healthcare Providers in Tagoloan, Misamis Oriental
Author: Ruby Mae B. Alido, Estela P. Larino, Jocelyn N. Yamut, Ma. Cleofe O. Delos Santos, Honeylou Az. Oponda, Errol TN Toledo, Kharen Jane S. Ungab
Country: Philippines
Volume & Issue: Volume 1, Issue 1, October 2025 - December 2025
Page No.: 61-70
DOI.: https://doi.org/10.63941/DisKURSO.2025.1.1.6
Publication Date: November 3, 2025
Abstract:
Maternal healthcare service delivery is vital for ensuring a safe and healthy outcome for both mothers and their newborns. This study sought to assess the key factors that enhance the effectiveness of delivering maternal healthcare services as observed by healthcare providers in delivering maternal health services and to examine the influence of demographic factors on service delivery. Conducted in two government healthcare facilities in Tagoloan, Misamis Oriental, the research employed a quantitative approach with 50 healthcare providers selected through convenience and purposive sampling. It administers survey forms to collect information directly from the Healthcare Provider, allowing for the measurement of factors such as the extent to which they observed the delivery of effective maternal health services. The instrument used was adapted from the study by Cagayan et al. (2020), and the scoring system was based on the Balanced Scorecard (BSC) System by Kaplan and Norton (1992). The study assessed five key aspects of maternal health service delivery: Governance, Leadership, and Accountability; Human Resources; Protocols; Transportation and Communication; and Emergency Drugs and Equipment. Results showed that all aspects were rated as "Always Demonstrated," with the highest scores in Transportation and Communication (M = 3.83) and the lowest in Human Resources (M = 3.66). Correlation analyses revealed no significant relationships between demographic factors— sex, age, education, and years of service—and the degree of observation in service delivery. Based on these findings, a tailored program was developed to address specific areas needing improvement, particularly focusing on Human Resources. The recommendations emphasize enhancing training and resource allocation to support healthcare providers effectively.
Keywords:
Maternal Healthcare; Service Delivery; Governance; Leadership; Accountability